Operations Nation is a community-powered knowledge hub for operations leaders.
❓ What is this notice all about?
We want to be completely transparent about how we collect and use your personal data and this privacy notice exists to tell you exactly how we do this.
This notice applies wherever we decide why and how we process personal data (and therefore act as a Data Controller under data protection law). It covers the personal data we process when you use our services.
Our privacy notice tells you the journey of your personal data from the moment it enters our systems up until it's time for us to say "goodbye 👋", as well as the various stops it makes along the way.
📮 Our contact details
Email: privacy@operationsnation.com
Address: Operations Nation, 20-22 Wenlock Road, London, England, N1 7GU
👇 The different ways we process personal data
When you apply for a job with us, we will ask you to provide some information about yourself in order to manage your recruitment process, such as your name, CV, email address, phone number, interview notes and references from previous employers. The legal grounds we rely on for this processing are Article 6(1)(f) of the GDPR - Legitimate Interests.
We make use of a cloud-based Human Resources platform to store recruitment data.
Where a cloud-based application is headquartered outside the EEA or countries deemed ‘adequate’ by the EU or UK, for the transfer of data it has incorporated EU Commission approved Standard Contractual Clauses (SCCs) in their contracts along with the UK Addendum where applicable.
We will keep your details on file for 12 months unless you ask us not to.
When you subscribe to the Operations Nation newsletter, we'll need some information from you, your email address and your name. We may also track the use of our community platform so we can make improvements. For all this processing we rely on Article 6(1)(f) of the GDPR - Legitimate Interests.
We will retain newsletter lists only while participants agree to their data use; participants can unsubscribe at any time.
When you join the Operations Nation community, we'll need some information from you, such as your name, contact details, location, job title, company details and current role, interests, LinkedIn url, and sometimes a profile photo. We may also track the use of our community platform so we can make improvements. For all this processing we rely on Article 6(1)(f) of the GDPR - Legitimate Interests.
We use cloud-based applications that may make use of your email address for communication and collaboration. These include video meeting systems, messaging platforms and similar shared user interfaces. We also make use of a reporting and analytics application.
We may also keep some data on administrative systems such as spreadsheets and forms.
Where any of these cloud-based applications are headquartered outside the EEA or countries deemed ‘adequate’ by the EU or UK, EU Commission approved Standard Contractual Clauses (SCCs) for the transfer of data are incorporated in their contracts along with the UK Addendum where applicable.
We will retain your data for as long as you are part of our community, and for a short period afterwards.
When you join one of our events, we will ask you to provide some information about yourself, such as your name, contact details, company name, job title, interests and expectations, and payment details. We will rely on Article 6(1)(b) of the GDPR - Contractual Obligation and Article 6(1)(f) of the GDPR - Legitimate Interest for this processing. We may send feedback and emails with information about new events that we think will interest you. We rely on Article 6(1)(a) of the GDPR - Consent for this processing.
We may use an email provider to contact you with relevant details, and a video meeting system and event management platforms to deliver the event.
We provide various payment options and partner with payment platforms for this purpose. All data is processed strictly within applicable data protection law.
We will record events and may upload sections to social media platforms.
We will retain your event attendance data for 2 years in line with our business needs.
When you take part in a survey, we will collect some information about you, such as your name, email address, company name, gender, ethnicity and sometimes your salary for the purpose of compensation benchmarking surveys, along with your opinion based survey responses. For the processing, we rely on UK GDPR Article 6(1)(a) - Consent as well as Article 9(a) Explicit Consent condition.
We will collect data using a cloud based application and may make use of a cloud collaboration service or similar shared user interface. Anonymised surveys may be published on our website.
Where any of these cloud based applications are headquartered outside the EEA or countries deemed ‘adequate’ by the EU or UK, for the transfer of data they have incorporated EU Commission approved Standard Contractual Clauses (SCCs) in their contracts along with the UK Addendum where applicable.
We will retain survey lists only while participants agree to their data use; participants can unsubscribe at any time. We will retain the survey data in line with our business needs and in accordance with our retention policies.
Our website uses cookies and other similar technologies of which you should be aware.
When you use our website, the cookies can be stored on your device are either first party cookies, which are placed and read by us directly while you are using our website or third party cookies, which are set by other third parties we have partnered with.
Below is a list of the cookies we use and the purposes for which they are used:
Name | Provider | Purpose | Expiry |
__cf_bm | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | |
__cfruid | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | |
__Host-airtable-session | Contains a specific ID for the current session. This is necessary for running the website correctly. | 1 year | |
ak_bmsc | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | |
AWSALB | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | 7 days | |
AWSALBCORS | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | 6 days | |
AWSELB | Used to distribute traffic to the website on several servers in order to optimise response times. | Session | |
AWSELBCORS | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | Session | |
brw | Detects and logs potential errors on third-party provided functions on the website. | 1 year | |
CONSENT | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. | 2 years | |
CookieConsent | Stores the user's cookie consent state for the current domain | 1 year | |
lightstep/clock_state/lightstep.airtable.com | Necessary for the website's booking functionality. | Session |
Name | Provider | Purpose | Expiry |
YSC | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | |
ytidb::LAST_RESULT_ENTRY_KEY | Stores the user's video player preferences using embedded YouTube video | Persistent | |
yt-remote-cast-installed | Stores the user's video player preferences using embedded YouTube video | Session | |
yt-remote-connected-devices | Stores the user's video player preferences using embedded YouTube video | Persistent | |
yt-remote-device-id | Stores the user's video player preferences using embedded YouTube video | Persistent | |
yt-remote-fast-check-period | Stores the user's video player preferences using embedded YouTube video | Session | |
yt-remote-session-app | Stores the user's video player preferences using embedded YouTube video | Session | |
yt-remote-session-name | Stores the user's video player preferences using embedded YouTube video | Session |
Name | Provider | Purpose | Expiry |
You can choose not to store Non-essential cookies on your computer when you visit our website, or you can adjust your browser settings to prevent cookies from being saved on your computer. You can find information about how to manage Cookies in the most commonly used browsers at the following addresses:
🇬🇧 & 🇪🇺 What are your rights?
Your personal data is yours and you have rights in relation to it granted by the UK GDPR, which include:
You have the right to be informed about the collection and use of your personal data, the purposes for processing, retention periods for that personal data and who it will be shared with. We have set this information out in this privacy notice.
You have the right to ask us for copies of the data we hold about you. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information.
You have the right to ask us to stop processing your personal information in some circumstances, such as when we are relying on our own (or someone else’s) legitimate interests to process your personal information, when we are processing your personal information for direct marketing or when we are processing your personal information for research.
You have the right to ask us to rectify the personal information you think is inaccurate or to complete information you think is incomplete. When you ask us to rectify your information, if we’ve shared your personal information with others, we’ll let them know about the rectification where possible.
You have the right to ask us to erase your personal information, in some circumstances, such as where we no longer need it or you withdraw your consent (where applicable).
You have the right to ask us to restrict the processing of your personal information for a period of time in some circumstances, such as where you contest the accuracy of that personal information or object to us processing it. This right is separate from the right to object and will only stop us from using your personal information further, not from processing it. If we’ve shared your personal information with others, we’ll let them know about the restriction where possible.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to someone else, in some circumstances.
You don't have to pay anything in order to exercise your rights. Please contact us by sending an email to privacy@operationsnation.com if you wish to make a request under your rights; we will respond to any requests within a calendar month to get back to you with a response.
🇺🇸 What are your rights?
You have the right to ask a business to disclose what personal data they have collected, used, shared or sold about you and why it was collected, used, shared or sold. You have the right to this information for the 12 month period preceding your request. The data should be provided in a portable format.
You have the right to ask a business to stop selling your personal information (”opt-out”). With some exceptions, a business cannot sell your personal information if they receive an opt-out request unless you provide authorisation allowing them to again.
You have the right to request that businesses delete personal information they collected about you and to tell their service providers to do the same. There are some exceptions that allow businesses to keep your personal information.
Businesses cannot deny goods or services, charge you a different price, or provide a different level or quality of goods or services just because you exercised your rights under the CCPA.
If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes during the preceding calendar year. To request a notice, please submit your request to: DPO@spoke-london.com Please include in your email "Request for California Shine the Light Opt-Out" in the subject line and in the body of your message. Please allow 30 days for a response.
You don't have to pay anything in order to exercise your rights. Please contact us by sending an email to privacy@operationsnation.com if you wish to make a request under your rights; we have a 45 days to get back to you with a response.
💔 How you can complain
If you have any concerns about our use of your personal information, please let us know by:
If you are not satisfied with our response or you are unhappy with how we have used your data, you can complain to the Information Commissioner's Office (ICO). You can find the ICO contact details below:
Trust Keith